Refund policy

At The365Glow, your happiness is our priority. If you’re not completely satisfied with your order, we’re here to help.

Returns

• We accept returns of unopened and unused products within 30 days of delivery.

• To be eligible, items must be in their original packaging and in the same condition you received them.

• For hygiene and safety reasons, we cannot accept returns on opened or used products.

Change of Mind

• Please choose carefully before purchasing.

• Returns for change of mind are only accepted if the product is unopened, unused, and in resellable condition.

• Opened or used products cannot be returned for a refund or exchange unless faulty.

Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping costs are non-refundable (unless your item is faulty or damaged).

Exchanges

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll arrange a replacement at no extra cost.

How to Start a Return

1. Email our support team at [insert support email] with your order number and details.

2. We’ll provide return instructions and the return address.

3. Once received and inspected, your refund or exchange will be processed promptly.

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